Frequently Asked After School Care Questions
As a Christ-centered program, how do you incorporate the Bible Story shown on your weekly schedule?
Bible stories are age appropriate. They're fun, interactive and captivating.
Are Leander ISD staff development days & school holidays included as part of after school care?
Staff development days and school holidays are NOT included as part of the after school tuition. You can view more information about our holiday camps via our website: Holiday Camps
How can I make changes to my child's schedule?
When changing your child’s schedule or withdrawing from the program, a two-week written notice is required in order to avoid any future accrual of tuition or fees. For any schedule changes, please email email@example.com.
Whom do I notify when my child will be absent?
High Hopes must be notified by 12:00 PM if your child will not attend the program that day at 512-259-7545. Please remember to provide your students name, your name, and the school your child attends.
When do I pay tuition for after school care?
All accounts will be set up for monthly tuition due on the first of each month unless your students attend 3 or more days a week then you have the option of bi-monthly (1st & 15th) tuition payments.
We kindly ask that you complete the Automated Payment Processing Form at the following link (http://www.hhsports.org/auto-payment) and return to our front desk staff. In order to assist with minimizing the credit card processing expense, we would appreciate you choosing to draft funds from your bank account vs a credit card.
Can your staff give medication to my child?
State licensing requirements do not permit childcare facilities to administer medication without written permission of the parent or guardian. Any medication brought to the center must be in its original container, clearly labeled with first and last name and include the dosage and directions for administering the medication. These procedures apply to children who have allergies and would require to have medication on site, however, an additional Food Allergy & Anaphylaxis Emergency Care Plan (FARE) form would be required.
Over the counter medication can be administered per the directions on the container. If a child needs a different dosage or does not meet the age requirements a signed permission form from the doctor must accompany the medication along with dosage information.
Medication may only be administered if it is in the original container with the following information:
Child’s Name Date of Prescription
Name of Pharmacist Prescription’s Expiration Date
Legible Dosage Instruction Legible Storage Instruction
This process must be completed prior to the child's first day.
Can I send food with my child?
The menu for snacks & lunch each day are listed under each week's schedule as well as posted on the bulletin board outside the kitchen. Should your child have a special diet or a food preference you are welcome to send a snack/lunch with them, however, we do ask that it be healthy in nature, for example, no candy, soda or sweets.
If your child is unable to eat certain foods due to allergies, or a family preference, we require documentation. Please provide your child's food allergy detail in the registration process. You can always update our admin team at the front desk of any changes.
What is the check out policy?
Children will be released to people listed on their admission form only. A photo I.D. may be requested if the staff is unfamiliar with the person picking up. The name on the I.D. will be compared to the name listed on the admission form. In the event a parent needs to add a name to their child's pick up list they may only do so in person and/or in writing. Each child must be signed out by the approved pick up person.
Additional information can be found in our Policies & Procedures. As part of the registration policy, the parent/guardian enrolling the child is required to acknowledge they have received, read and agree to the Parent Handbook [Policies & Procedures].